MiFinity Support: Contact, Email and Help Center

MiFinity support works through three channels: the contact form on mifinity.com, email to the customer service team and the Help Center with ready answers. The official contact page lists no live chat and no opening hours.

How do I contact MiFinity support?

The fastest route for most questions is the Help Center, because many answers about verification, limits and transfers are already there. If no article solves your problem, send a request through the contact form or by email.

Channel	What it is for	Where
Help Center	Guides and answers to common questions	support.mifinity.com
Contact form	Questions about your own account	mifinity.com/personal/contact
Email	Customer service, data protection requests	Address on the contact page
Post	Formal letters	See below

What does the contact form ask for?

The form asks for first name, last name, email, phone number and your message. Use the email address of your MiFinity account, otherwise support cannot link the request to your wallet.

You’ll get a quicker answer if the first line names the problem and the facts follow: the date, the amount, the name of the merchant or the transfer and any error message. Never send your password or full card number. Support does not need them.

What should I check before I write?

• Verification: pending documents are the most common reason for blocked payments or withdrawals. Check the status in your account first.
• Limits and fees: the limit shown in your account depends on your verification level and may be lower than the general figure.
• Merchant side: if a deposit is missing, ask the merchant for the transaction reference as well.

Where are the company addresses?

MiFinity operates through two companies. According to the contact page, MiFinity UK Limited is located at Suite B, 6th Floor, City Exchange, 11-13 Gloucester St, Belfast BT1 4LS, United Kingdom. Mifinity Malta Limited is located at Level 3 (Suite 2507), Tower Business Center, Tower Street, Swatar, Birkirkara, Malta.

How do I file a complaint?

Start with customer service and describe the case in one message. If the answer does not resolve it, MiFinity points to its Complaints Policy on the website. It sets out how a complaint is handled. Keep the reference number of your first request and the date of every reply.

What changes if you use MiFinity through eWO?

eWO isn’t MiFinity’s support team and can’t see your wallet. Account questions go to MiFinity. For the current offers for eWO customers, see the MiFinity page on eWO. If you write to the eWO team, include your MiFinity registration email, never your password.

Phone: older guides, including the previous version of this page, mention a phone line with English-speaking agents. The current official contact page doesn’t list a number, so check it before relying on one.