Answers to questions customers ask
The topics come from what players and traders ask us: What does a withdrawal cost? Which limits apply? Why was my account blocked? Which countries is the service available in?
Guides
How-tos on fees, limits, verification, countries and support. We check them regularly.
Guides for Skrill
- Skrill Bangladesh: Sign-Up, Verification, Withdrawal
Can you use Skrill in Bangladesh? What Skrill says about countries, how verification works and how to withdraw to a bank account, checked on 23 October 2026.
- Skrill Bitcoin: Deposit, Buy and Send
Skrill and Bitcoin: buy crypto inside your account, deposit with BitPay or send coins to your own wallet. Fees, countries and steps from Skrill's help.
- Skrill Serviced and Restricted Countries 2026
Where Skrill is available, which countries get no new accounts, where the Mastercard and crypto work and how to check your country before you sign up.
- Skrill Support: Phone, Live Chat and Email
Skrill support explained: phone hours, chat with Sofia and an agent, message form, VIP address and what to do if your Mastercard is lost. Checked October 2026.
Guides for Neteller
- Neteller Bitcoin: Deposit, Buy and Sell BTC
Neteller and Bitcoin: how to deposit via BitPay, trade crypto in your account, withdraw to a wallet, plus fees and limits. Checked against Neteller help.
- Neteller Countries: Where You Can Open an Account
Which countries Neteller serves, where it is blocked and where the Net+ Mastercard is available. Based on Neteller's official help centre pages.
- Neteller Support: Phone, Live Chat, Lost Card
Neteller support: phone number and hours, the Leo chatbot, live chat in your account and what to do if your Net+ card is lost or stolen. Checked October 2026.
Guides for MiFinity
- MiFinity Fees and Limits: What You Pay in 2026
MiFinity fees and limits explained: card deposits from 1.8%, SEPA free, 2.99% currency conversion, €1 inactivity fee. How verification raises your limits.
- MiFinity Support: Contact, Email and Help Center
How to reach MiFinity support: contact form, email and Help Center, what to include in your request and where to send a formal complaint.
Guides for bet365
- bet365 Bonus Compared: Check the Terms
bet365 bonus explained: what the welcome bonus via eWO gets you, which terms apply and how to tell good bookmaker bonuses from bad ones before you sign up.
- bet365 Compared with Other Bookmakers
bet365 against other bookmakers: range, live betting, streams, payment methods, licence and support at a glance, plus the points you should check yourself.
- bet365 Odds: Display, Margins, Comparison
bet365 odds explained: switch the odds format, spot the margin, compare odds with other bookmakers and read live odds the right way before you place a bet.
- Sports Betting Guide: Odds, Bonuses, Safety
How sports betting works: read odds, spot the bookmaker's margin, judge bonus terms, check the licence and keep your stakes under control.
Guides for Bitpanda
- Bitcoin Wallets: Hardware, Paper and Hot Wallets
Which Bitcoin wallet fits you? Hardware, paper and hot wallets compared: how they store your keys, where the risks are and what to do with your recovery phrase.
- Crypto Exchange Comparison: Fees, Coins, Licences
Which crypto exchange suits you? Bitvavo, Bitpanda, Coinbase, Kraken, OKX and Bybit compared by fees, coin range, licence and ways to pay.
What you'll find in our guides
All dealsEvery guide belongs to one eWallet or crypto provider. Pick the provider above, and see below which questions we answer.
Fees
What deposits, withdrawals, currency conversion and inactivity cost, and where you can save.
Limits
How much you can send, receive and withdraw per transaction, day and month.
Verification
Which documents the provider asks for and how to verify your account step by step.
Countries
Where a provider is available and where restrictions apply.
Support
How to reach support, what helps when something goes wrong and where to find answers.
How our guides are written
Checked and dated
Every guide carries the date of its last check. Fees and rules change, so we compare them with the providers' own figures on a regular basis. If in doubt, what the provider publishes itself applies.
Updated on