Skrill Support: Phone, Live Chat and Email
Skrill support explained: phone hours, chat with Sofia and an agent, message form, VIP address and what to do if your Mastercard is lost. Checked October 2026.
Skrill support is reachable by phone (Monday to Friday, 9 am to 7 pm EST), by chat with the virtual assistant Sofia, and through a message form with a stated reply time of 24 to 48 hours. If you can log in, do that first: Skrill says logged-in customers get faster, more personal help and shorter waits.
How do I contact Skrill support by phone?
The main number is +1 855 719 2087, open Monday to Friday, 9 am to 7 pm EST. Skrill also keeps a list of local numbers on its contact details page. Have your account ID ready before you call.
Does Skrill have a live chat?
Not as a button that connects you to a person right away. The help centre offers Sofia, a virtual assistant that works 24 hours a day and also helps when you cannot log in. If Sofia cannot solve your problem, she can pass you to an agent. Chat with an agent inside the wallet is, according to Skrill, only available when your account language is English and you log in through a web browser.
How do I send a message or ticket?
Use the “Message us” form described in How to contact us. Write from the email address linked to your account and add your account ID. Skrill gives 24 to 48 hours for a reply. The older figure of 2 to 3 days is no longer the official one.
How do I reach Skrill VIP support?
Every Skrill VIP has access to help around the clock. Existing VIPs write to [email protected], people who want to become VIP to [email protected] (VIP support). From Gold, you also get a personal account manager on weekdays during business hours.
Through eWO the VIP route is shorter: Silver starts at €5,000 turnover per quarter instead of €15,000, and you get the extra Bronze Pro tier. Details on the Skrill page.
What if my account is disabled?
Skrill does not describe a separate procedure in its public help centre. Call the phone line above or write through the message form, and mention your account ID. If you joined through eWO, tell us as well: our team can help alongside Skrill’s own support.
What do I do if my Skrill Mastercard is lost or stolen?
Report it right away. There are two ways to do this, both described in the lost and stolen article:
| Option | Details |
|---|---|
| Online | Log in, open the Skrill Card section |
| Phone | +1 855 237 1316, 24/7 |
The card is cancelled immediately and you can order a new one. Skrill is also on Facebook, X and Instagram, but never send personal data there.
Which contact option suits which problem?
| Problem | Best option |
|---|---|
| Quick question, no login | Sofia chat |
| Question about payments or limits | Message form, logged in |
| Urgent, account blocked | Phone |
| Lost card | Card section or lost and stolen line |
| VIP topic | [email protected] |
Phone numbers and hours change from time to time, so check them in the help centre before you call.
Frequently asked questions
What is the Skrill support phone number?
The main line is +1 855 719 2087, Monday to Friday, 9 am to 7 pm EST. Local numbers are listed in the Skrill help centre.
Does Skrill have a live chat?
Yes. Sofia, the virtual assistant, answers around the clock and can hand you over to an agent. Chat with an agent inside your account is only offered in English and in a web browser.
How long does Skrill take to reply to a message?
Skrill states 24 to 48 hours for messages sent through the contact form.
How do I report a lost Skrill Mastercard?
Log in, open the Skrill Card section and report it there, or call the lost and stolen line on +1 855 237 1316, open 24/7. The card is cancelled immediately.