NETELLER Support for General Inquiries
There are several fast and easy ways to contact NETELLER Support. For most issues, using the live chat or calling their hotline is the most efficient method. You can also reach out via email, through their official contact form, or via social media channels like X (formerly Twitter).
When contacting support through email or the contact form, please ensure you use the email address associated with your account to speed up the verification process.
Before reaching out, make sure to have your 12-digit NETELLER Account ID ready. You can find this number in your account overview after logging in.
NETELLER Live Chat
The most direct way to get help is through the Live Chat option available within your account dashboard. Please note that the 24/7 live agent chat is primarily reserved for VIP customers.
Standard users can still interact with Leo, the virtual assistant, who can resolve many common issues or escalate your request if necessary.
NETELLER Contact Form
If your inquiry is not urgent, you can use the website’s contact form or send an email directly. Be as detailed as possible when describing your issue and always include your Account ID.
NETELLER support typically responds to email inquiries within 1 to 2 business days. You can track the status of your support tickets directly in your account under the Contact Us section.
NETELLER Phone Support
NETELLER provides several international hotlines to assist users based on their country of residence. Calling is often the fastest way to resolve urgent account matters.
The main international support line is +44 20 3308 9525, available Monday to Friday from 8:00 AM to 5:00 PM (UK time).
Please enlarge the image to find the specific local hotline for your region.
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Disabled or Closed Accounts
If your NETELLER account has been disabled, you must call support directly to resolve the issue.
To reinstate your account quickly, ensure your registered phone number is up to date and be prepared to answer your security questions. If an account was permanently closed due to a violation of terms, it is rarely possible to reopen it. In such cases, NETELLER’s decision is usually final and prevents the opening of any new accounts.
Lost or Stolen Net+ Cards
If your NETELLER Mastercard is lost, stolen, or compromised, call the dedicated 24/7 emergency line immediately at +44 20 7526 9219.
Immediate cancellation is vital to protect your funds and ensures you remain eligible for refunds regarding any fraudulent use. You can also block your card instantly through the Net+ Card section in your mobile app or web browser.
