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How to protect your Skrill account

To protect your account against unauthorized access Skrill offers you 2 different ways.

Both options put your Skrill account at an even higher security level by generating an one-time-use code that you have to enter along with
your email and your password. While the Security Token is a special device provided by Skrill that is not free of cost for Non-VIPs, the Two Factor Authentication method is free and works with the app Google Authenticator that can be used on any mobile device.

Below are some useful information and details for both Skrill security methods.

About the Two Factor Authentication

Two Factor Authentication, also known as 2FA, is an extra layer of security that is known as “multi factor authentication” that requires not only a password and username but also something that only that user has on them – such as a physical token.

The new Skrill security tool is working with the free app Google Authenticator. Once it is set up, Skrill customers do not have to use their physical security token anymore, but will enter a changing 6digit code generated with the Google Authenticator app. If you already use a Security Token you have to deactivate it in your account settings. After that you will find the option to enable the 2FA in your account settings:

Skrill Security 2step Authentication Tool

Setup Two-step Authentication

Install the Google Authenticator app from the Apple app store or Google Play store and scan the QR bar-code displayed to you on the setup screen:


Skrill Security 2step Authentication Tool - Scan

Skrill Security 2step Authentication Tool - Instruction

Inside the setup window enter the code displayed by the Google Authenticator app and click the ‘Verify and save‘ button to navigate to the success screen:


Skrill Security 2step Authentication Tool - How to set up

Whenever you sign into your Skrill account or make a payment on a merchant site, you will now be asked for the Skrill two-step authentication code and you will enjoy an even higher level of security at Skrill.

About the Skrill Security Token – NOT continued any longer.

Skrill Security TokenWhen Skrill (former Moneybookers) offered their Security Token in 2009, they were one of the first within the business offering this important security upgrade. When using the security token you will need to enter a specific generated login number every time you log into your Skrill account. The Skrill Security Token is a powerful tool and a must-have for every Skrill (Moneybookers) customer. If you use the security token, Skrill offers a 100% money-back guarantee in case of unauthorized account access.

The Skrill security token works with batteries that should not be changed. The installed source has a lifespan of around 5-7 years. When it dies, you need to contact support to let you access your account and provide another token. The same stands if the Skrill Security Token gets broken or lost.

Where can I order my Skrill Security Token?

Once you are logged into your verified account, please go to “Settings” and choose “Security token” from the menu.
The fee for the Security Token is 15 EUR, but it is free for Skrill VIPs. Please check the other advantages being a Skrill VIP.

After ordering the token it will take 3-4 business days until the Skrill Security Token arrives.
Please follow the attached instructions to verify and setup your new Skrill Security Token. Once it is added successfully to your account, you will need to enter this number every time you log into your Skrill (Moneybookers) account.

Functionality of Skrill Security Token

Skrill (Moneybookers) uses the Crypto-Shield offered by Cryptocard, a two-factor authentication. Every Skrill (Moneybookers) token has a different number saved to the token and the Skrill (Moneybookers) server, both using the same algorithm to generate a security number. Every time you press the button on the Skrill security token, a one-time password will be generated. The Skrill (Moneybookers) server also generates their number using the actual time and stored RSA key. You will only be granted access ti your account if the entered number matches the generated one-time password on the Skrill (Moneybookers) server.

Please have a look at Wikipedia’s security token article for more detailed information. There is also a youtube video about the functionality of RSA Security Tokens. Different to the tokens explained in the video, the Skrill Security Token does not show an authentication number all the time. It generates and shows your login number when you click the button on the Skrill Moneybookers Security Token. But the functionality is the same.

The Skrill Security Token is one of those “disconnected tokens”. That means that there is no need for any kind of connection between your Skrill Security Token and the Skrill servers.

100% Money-back guarantee by using the Skrill Security Token or Two-step Authentication

Skrill guarantees the safety of your online funds by offering a “100% Money-back guarantee” if you are using the Skrill Security Token or the Two-step Authentication

Skrill Terms and Conditions:

Skrill (Moneybookers) offers a 100% Money-back Guarantee. In the unlikelihood that you suffer a financial loss as a direct result of unauthorized access to your account, we will reimburse you in full, with respect to the funds in your Account. To clarify, for the purpose of the 100% Money-back Guarantee, “unauthorized access” means a transaction that is processed in your Account (as defined in clause 3.1 of the Skrill Account Terms of Use) through the Skrill (Moneybookers) website without your permission, authorization, or knowledge and where it can be established that you are a victim of fraud or theft.

Read more at the Skrill VIP terms and conditions.

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