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ecoPayz Support

For general issues you have several options to contact the ecoPayz Support fast and easy.
You can use their live chat, use the contact form on the ecoPayz homepage or send them an email. You can also check the Frequently Asked Questions (FAQ) page, where you will find answers to a lot of questions.
Please always add your account ID (see screenshot below) if you choose to contact the ecoPayz through email or the contact form.

ecoPayz Support Account ID - ecoPayz Contact

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ecoPayz Contact – Live Chat

The easiest and fastest way to contact the ecoPayz support is through their Live Chat.

The Live Chat is available 24/7 and usually a support agent is reachable within a few minutes.


ecopayz support live chat - ecoPayz Contact

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ecoPayz Contact – Email and Contact Form

To contact ecoPayz via email, please send an email to or fill out the contact form on their website.

ecopayz support contact form - ecoPayz Contact

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You should receive an answer within 1-2 business days.

ecoPayz Contact – Account and Security Issues

If you have problems to log into your account or any concerns about your account security, please contact the live chat or send a mail to

Lost or Stolen ecoPayz MasterCard

If your ecoPayz MasterCard is no longer in your possession, please immediately report it by logging into your ecoPayz account and select ‘ecoCard‘ from the left-hand menu and click ‘Cancel card’.
Confirm if you card was lost or stolen in the pop-up and click ‘Continue’.

You can also contact the support team through their Live Chat or by telephone on 0871 898 1012.

Additional Support by eWO

We will be happy to help you getting your support issues solved faster and help with any problems, if you are a registered client of us.

Please contact us , if you have further questions about the ecoPayz support or if there is anything else we can help you with.